Frequently Asked Questions
Everything you need to know about shopping with KHOI.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
What is your return policy?
KHOI offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are KHOI products covered by a warranty?
Most of our products come with a one-year limited warranty against manufacturing defects. Please refer to the specific product page for detailed warranty information.