Returns & Exchanges
At KHOI, we stand by the quality of our products and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, we provide a seamless process for returns and exchanges to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are unused, then include the provided packing slip.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing